Account Manager
Key Responsibilities:
Customer Strategy & Relationship Management
- Work with Business Development (BD) leadership to define, document, and execute customer-specific strategies.
- Build and maintain strong networks within the customer’s organization across functions and levels of seniority.
- Manage customer expectations, ensuring alignment with the business’s capabilities and capacity.
- Act as the primary point of contact for day-to-day customer engagement and relationship management.
Commercial & Sales Execution
- Manage and maintain an accurate sales forecast across monthly, mid-month, quarterly, annual, and long-term (5-year) horizons.
- Ensure forecast includes accurate margin calculations and resource alignment.
- Promote Axis services within customer account as additional revenue streams.
- Handle RFQs and quotations in collaboration with the Quotations Manager and team; ensure timely, accurate submissions aligned with customer requirements.
- Monitor and manage sales performance for assigned customer accounts.
- Maintain and regularly review customer strategy documents and communicate updates to senior management.
Contract & Order Management
- Lead and ensure completion of Contract and Detailed Contract Reviews in line with company procedures.
- Manage the Customer Order Book and lead OPOR reviews monthly or as appropriate.
- Review live order books and external customer schedules weekly, ensuring accurate and timely updates.
Operational Engagement & Support
- Attend production schedule reviews and provide input to ensure smooth order execution.
- Work closely with Operations Engineering (OE), Production, Materials, and QA teams to ensure internal schedules align with customer needs.
- Ensure risk mitigation strategies are identified and executed as required.
- Engage with PRR (production readiness review) team for program/project management where appropriate.
Customer Service & Continuous Improvement
- Manage all internal and external customer queries to resolution, ensuring accurate communication and timely response.
- Drive continuous improvement activities such as SPL, YIT, CAR, CSIP initiatives in collaboration with customers and internal teams.
- Organize and host Quarterly Business Reviews (QBRs) and Strategic Business Reviews (SBRs), including agendas, minutes, and action tracking.
Reporting & Governance
- Prepare and deliver business performance metrics and customer dashboards monthly to senior management.
- Ensure data integrity and reporting accuracy within business management systems.
- Keep customer KPIs monitored and reported regularly
- Log and review customer queries routinely; ensure improvement actions are tracked and completed.
Person Specification
- Experience in customer facing account or project management roles, ideally within manufacturing or electronics.
- Strong organisation, planning, and time management skills
- High attention to detail, particularly in managing forecasts, order books, and reporting metrics
- Strong communication and interpersonal skills, with the ability to work across all business functions
- Proactive approach to problem-solving and continuous improvement
- Competency in ERP and business management systems is essential
- Familiarity with quality and production processes preferred.
At Axis we expect every employee to commit to our Teamship Rules:
- Caring: for each other, our customers, our suppliers and all other stakeholders
- Hardworking: with diligence, creativity, and by going the extra mile
- Integrity: through honesty with oneself and with others
- Positivity: a can-do attitude
- Synergy: a united front as team Axis
+44 (0)1234 342932
Enquiries-Axis@cicor.com
