Programme Coordinator
Requirements of the role
- In a matrix organisation, working with the PM’s & operational functions, ensure that customer orders are planned, built and dispatched within the agreed timescales.
- Report and update open order book status with input from internal operations and manufacturing team.
- Attend internal and external meetings on behalf of the Programme Managers (when required).
- Liaise with various departments within the company, collating information and relaying it to the Programme Manager as required
- Supply of required information to customers
- Responsible for development of allocated accounts working in conjunction with Programme Manager and the Sales team on the development of other Accounts when required.
- Quotation preparation and release (for allocated Accounts) in agreed TT format
- Maintaining accurate data in company’s ERP system
- Ensure excellent customer Service Delivery
- Ensure specific customer requirements are supported.
- Monitor and action issues arising from key performance indicators in conjunction with Programme Manager.
- Setting of Sales Plan for allocated accounts as well as managing accurate order loading, forecasting and scheduling.
- Assist in recovery of claims where appropriate.
- Assist in accounts receivables from customer overdue payments and resolving invoice related queries.
- Managing RMAs and out of warranty repairs and ensuring service in line with TAT
- Supporting preparation of presentations for customer performance & business reviews
- Feedback and reporting of issues for the Programme Managers attention
- Co-ordinating, actioning and reporting of ECN’s on MRP system
- Control of the RFI’s to customers as required
Competency
KPI targets in support of PM
- Customer Satisfaction (Positive NPS > 25)
- Gross Margin (no less than 30% per customer)
- VA >40%
- NRE project management and allocation (target per customer)
- Claims Recovery (securing right to claim and recovery within contract stated timescales)
- 95% OTD (targets vary per customer)
- E&O stock at optimum levels This list of duties & responsibilities is not intended to be an exhaustive list of tasks performed. Other associated tasks are likely to be performed as directed by the relevant manager.
Qualifications/Skills/Personal Qualities – CORE
- A minimum of 5 Grade C+ GCSE’s
- Good Communication skills, both verbally, and written
- Strong customer service ethic
- Good interpersonal/ relationship building skills
- Complete Ownership essential
- Excellent attention to detail
- Good Commercial Awareness
- Numerate
- Ability to show proactiveness rather than reactiveness
- Strong IT skills including Microsoft Excel, Word and PowerPoint
Qualifications/Skills/Personal Qualities – DESIRABLE
Required Experience:
- 5 years of admin in manufacturing or a directly related field.
- Direct customer interaction experience
- Understanding of systems such as ERP and CRM (Salesforce).
- Ability to work in team orientated environment but also being able to demonstrate results working independently.
Desirable Experience:
- Basic understanding of electronic manufacturing
Please submit your CV to marta.williams@noSpamcicor.com
Please note that we are unable to sponsor any individuals for Skilled Worker Sponsorship.
Candidates must ensure they have appropriate right to work in the UK before application.